FAQs

What is Human Platelet Extract?  
Only ( plated )™ SkinScience contains Human Platelet Extract (HPE), a proven nanotechnology that contains platelet derived exosomes to support healthy skin, by reducing the appearance of redness, fine lines, wrinkles, brown spots, all while improving overall skin tone and texture.  


What are exosomes? 
( plated )™ SkinScience contains platelet-derived exosomes we call Renewosomes™. Exosomes are like your UPS delivery person, transporting packages of rejuvenating cargo such as antioxidants and growth factors to promote healthier skin. 

 

How is this product different than other skincare products containing growth factors?  
Our product features a proprietary ingredient, Human Platelet Extract, which delivers trillions of platelet-derived exosomes that contain antioxidants and growth factors. In isolating these exosomes, ( plated )™ SkinScience preserves the naturally occurring growth factors produced by platelets.  

 
Is this product safe to put on skin? 
Yes, our cosmetic formulation has been extensively tested in a clinical setting and each batch undergoes quality control testing before release for sale. ( plated )™ SkinScience has demonstrated safety and efficacy, and no evidence of irritation has been observed in clinical trials.

 
What is the shelf life of the product? 
Unlike other mass-produced skincare products, our product is crafted in small batches, formulated in-house by our scientists to ensure maximum effectiveness.  Based on our stability testing, we recommend using the product within 9 months of purchasing. 
 
How do you know the product is working? 
As demonstrated in our clinical studies, patients saw clinical benefits in as soon as 6 weeks with daily treatment.  To request our clinical trial data, please send the request to info@rionaesthetics.com. 
 
How do you use this product with the other products in a skincare regimen? 

Revitalizing Essence 2X - Apply at night before using other products to ensure absorption and maximum effectiveness. Allow product to dry before applying any additional products including moisturizers and eye serums.  Avoid direct contact with eyes. If contact occurs, rinse thoroughly with water. Intensive Repair Serum 4X - Apply at night before using other products to ensure absorption and maximum effectiveness. Allow product to dry before applying any additional products including moisturizers and eye serums.  Avoid direct contact with eyes. If contact occurs, rinse thoroughly with water. 
 
How long will a bottle last? 
Revitalizing Essence 2X - If used as instructed, a 30 ml bottle typically lasts 8 weeks with 2 pumps per application. 
Intensive Repair Serum 4X - If used as instructed, a 15 ml bottle typically lasts 4 weeks with 2 pumps per application. 
  
Do you offer free shipping? 
Yes, we offer free standard shipping for orders within the continental US, Alaska, and Hawaii. 
 
How long will it take to receive my order? 
Standard shipping is through USPS and takes on average takes 5-7 business days. For providers we offer expedited shipping.  Please notify your sales representative when placing an order.  We will notify you as soon as your order ships and communicate any delays or changes to your order by email.  
 
Do you ship internationally? 
Currently, we can ship internationally to Canada and Australia.  
 
Can ( plated )™ products be used on all skin types? 
Yes, our products can be used on all skin types, including oily, dry, normal, and sensitive skin. We recommend patients consult their physician or healthcare provider if they have any specific questions or concerns. 
 
Can you apply more product for better results? 
Please follow the recommended instructions, which includes the appropriate application of our products as tested in  clinical studies.   
 
Is it safe to use during pregnancy and breastfeeding? 
Our formulas do not contain common harmful or questionable ingredients. At this time, we do not have formal clinical studies relating to safety during pregnancy and breastfeeding, therefore, before you start using ( plated )™ SkinScience, we advise you to consult with your physician. The detailed ingredient lists are shown on the product pages of our website.

What temperature range should the product be stored? 
The product remains stable and safe when stored under room temperature and ambient light exposure conditions, like bathroom counter.  We do not recommend storing the product in direct sunlight or temperatures less than 10C or greater than 35C for extended periods of time. 

 
Are RION AESTHETICS’S products paraben-free? 
Yes, all our products are paraben-free. 
 
Are RION AESTHETICS’S products cruelty-free? 
Yes, all our products are cruelty-free. 
 
Do you ship to a P.O. Box Address? 
We currently do not deliver to any P.O. boxes. Contact us at info@platedskinscience.com if you are unable to ship to a mailing address. 
 
How do you track an order? 
After processing your order, you will receive an invoice with tracking number sent to the email address used to purchase the product(s). 
 
What if I have additional questions? 
Contact us at  or email us at info@platedskinscience.com if you have any additional questions.