Is it safe to apply this product to the skin on my face?
Yes, this product is safe for the skin of the face. All our products go through rigorous quality control testing and have been through tasing in clinical studies.

What is the shelf life of your product? Should I be worried about an expiration date?
Our products are produced in small, in-house, batches and are made with ingredients that are shelf stable for up to 12 months if stored correctly. This should include keeping them out of extreme heat and cold.

I’ve started using my products. When can I expect to see results?
While results can vary based on skin type and reason for use, most participants in clinical trials saw a positive impact after using their products after just 6 weeks of use.

What temperature range should the product be stored at?
We do not recommend storing any of your products where they will be exposed to temperatures less than 10c or greater than 35c for extended periods of time.

Where do ( plated )™ products fit into my skin care regimen? Can I replace any of my existing products?
( plated )™ skin care products are designed to potently target multiple factors which contribute to the look of aging skin. This means that you may be able to say goodbye to several of your existing products, such as; Vitamin C, products that contain growth factors, and retinoids. Before making any changes, always consult with your dermatologist or skin care provider.

Can I use ( plated )™ skin care products in combination with a retinol and/or Vitamin C product?
Much like consistent retinol use, ( plated )™ products have also been shown to boost collagen and elastin production. As such, this product can replace both Vitamin C and retinol products. However, if you still prefer to use a nightly retinol, we recommend applying it after our ( plated )™. product has been applied and allowed to dry for at least 5 to 10 minutes.

How do ( plated )™ products work to penetrate the skin?
( plated )™ products are absorbed into the skin through cells of the epidermis and through hair follicles. The molecular structure of the extracellular vesicle/exosome is under 500kd, which allows for easy penetration through the skin.

What is the carrier gel for ( plated )™ INTENSE serum and DAILY serum?
The carrier gel used within INTENSE and DAILY contains a naturally occurring substance called hyaluronic acid. This molecule, which is naturally found in the body, works to increase skin moisture and reduce the appearance of fine lines and wrinkles.

Can ( plated )™ products be used in conjunction with micro-needling procedures?
( plated )™ is a cosmetic topical product line. At this time, it has not been approved by the FDA for use in micro-needling procedures.

Is ( plated )™ skin care safe to use during pregnancy and breastfeeding?
Our formulas do not contain many of today’s most harmful and questionable ingredients. At this time, however, there is not enough clinical data to support claims of safety during pregnancy and breastfeeding. If you are pregnant or breastfeeding, we always recommend that you consult with your physician before using ( plated )™ Skin Science products. A detailed ingredient can be found on the product pages of our website.

How much recovery time is needed when using the ( plated )™ CALM product vs the recovery time noted in the control arm of the study?
Patients using ( plated )™ CALM demonstrated significant improvement within 5 days post-procedure.

What kind of laser was used in the CALM study? Can you provide the settings at which the laser was used?
An Ultra Pulse CO2 laser was used in the study at the following settings: Energy: 125 mJ, Density: 3, 10 HZ, Size: 5-7, Pattern: 1

Should the CALM product be applied in the office immediately after a CO2 laser procedure is completed?
As a cosmetic, ( plated )™ is classified only for use on intact skin. During its initial phases in clinical trials, CALM was applied right after CO2. However, you may choose to initiate CALM application on the day after any laser procedure.

What is the correct way to be charging patients for the CALM product?
There is no published MSRP for CALM. We recommend that you bundle in with your aesthetic procedures.

I really like the INTENSE product. Why should I be using CALM when INTENSE is more expensive?
CALM is specifically formulated for post-procedure use with patient comfort in mind. It contains a cooling agent, optimized ph., and a boost of hyaluronic acid to improve tolerability after a CO2 procedure.

Do you offer free shipping?
Yes! Standard shipping is free on all orders within the US, Alaska and Hawaii.

Once I place my order, how long will it take to receive my product?
It takes us 2-3 business days to process your order. Once processing is complete, we will ship your order to you within 5-7 business days. A notification email will be sent to you on the day your product is shipped.

Do you ship internationally?
We currently ship to the US and Canada.